Privacy Policy

This Privacy Policy ("Policy") describes how OkeBet9 ("OkeBet9," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the OkeBet9 website at okebet9.net and all associated services, games, and features (collectively, the "Platform").

OkeBet9 operates in the Philippines and is committed to handling your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We take our obligations under Philippine data privacy law seriously, and this Policy reflects those obligations in full.

This Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, financial transactions, gameplay, customer support interactions, and marketing communications. It does not apply to third-party websites or services that may be linked from the Platform.

For the purposes of the Data Privacy Act of 2012 and this Policy, OkeBet9 is the Personal Information Controller in respect of the personal data collected through the Platform. This means OkeBet9 determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

OkeBet9 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable law.

OkeBet9 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies. See Section 10 for more details on cookies.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and regulatory databases, where permitted by law.
• Publicly available sources: Data obtained from publicly accessible records where relevant to fraud prevention or regulatory compliance obligations.

OkeBet9 uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data include:

• Account management: Creating, maintaining, and administering your OkeBet9 account, including verifying your identity and age (21+ requirement).
• Service delivery: Providing access to games, processing deposits and withdrawals, and delivering the features of the Platform.
• Legal and regulatory compliance: Meeting our obligations under Philippine law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and reporting obligations to relevant authorities.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and administering responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Marketing and promotions: Sending you information about OkeBet9 promotions, bonuses, and rewards where you have consented to receive such communications. You may withdraw your consent at any time by contacting our support team.
• Platform improvement: Analysing usage data to improve the performance, features, and user experience of the Platform.

Under the Data Privacy Act of 2012, OkeBet9 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and OkeBet9, including account registration, service delivery, and financial transactions.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to OkeBet9, including AML regulations, KYC requirements, and regulatory reporting obligations.
• Legitimate interests: Where processing is necessary for the legitimate interests of OkeBet9, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

OkeBet9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers engaged to assist with age and identity verification.
• Fraud prevention agencies: Third-party fraud detection and prevention service providers engaged to protect the integrity of the Platform.
• Regulatory and law enforcement authorities: Government agencies, regulatory bodies, law enforcement authorities, and financial intelligence units, where disclosure is required by applicable Philippine law or a valid legal order. Such disclosures may be made without prior notice to you.
• Professional advisers: Lawyers, auditors, accountants, and other professional advisers engaged by OkeBet9, subject to confidentiality obligations.
• IT and platform service providers: Third-party technology providers engaged to host, maintain, and support the Platform, subject to strict data processing agreements.

OkeBet9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer support records: Retained for a minimum of two (2) years from the date of the interaction, or longer if relevant to an ongoing dispute or investigation.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymised within a reasonable period.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with OkeBet9's data disposal procedures.

OkeBet9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard Transport Layer Security (TLS) protocols;
• Encryption of sensitive data at rest using AES-256 or equivalent encryption standards;
• Access controls limiting access to personal data to authorised personnel on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Staff training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While OkeBet9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account login credentials. If you suspect that your account has been compromised, please contact our support team immediately.

OkeBet9 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the Platform.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, login authentication, and security functions. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and responsible gaming tool configurations.
• Analytical cookies: Used to collect anonymised data about how users interact with the Platform, helping us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, your consent is not required as they are essential to the operation of the service.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by OkeBet9. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

OkeBet9 will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.

If you are a parent or guardian and believe that your child has provided personal data to OkeBet9 without your consent, please contact our Data Protection Officer immediately using the contact details in Section 14. We will investigate and take appropriate action promptly.

OkeBet9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or an in-platform notification.

Your continued use of the OkeBet9 Platform following the publication of any changes to this Policy constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by OkeBet9, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Contact information for the NPC is publicly available through official Philippine government channels.